Problem Solving in Teams and Groups

This project was funded by KU Libraries’ Parent’s Campaign with support from the David Shulenburger Office of Scholarly Communication & Copyright and the Open Educational Resources Working Group in the University of Kansas Libraries.This textbook covers content relevant to COMS342: Problem Solving in Teams and Groups at the University of Kansas. Content in this textbook is adapted from The Open University, OpenStax, The Noba Project, and Wikipedia. Each chapter presents the source in the top header and each chapter has its own version of the Creative Commons (CC) license, noted at the bottom of the chapter. This book (commonly called an Open Educational Resource, OER) was made possible through a generous grant through the KU Libraries. Special thanks to Karna Younger, Josh Bolick, and William Hoffman for helping with this project. This textbook is designed with several purposes: 1.The primary purpose is to save students money. 2.Additionally this book is designed to cater the class reading content to the students’ needs. 3.Finally this book was created as a text that can easily change based on the needs of the course.University of Kansas Librarie

Transactive Memory and the Job Search: Finding Expertise and Influence in Socio-technical Networks

This article has been accepted for publication in Western Journal of Communication, published by Taylor & Francis.Structural, communicative, and relational attributes of transactive memory (TM) affect the expertise and influence job seekers perceive in their job information networks. Using a sample of U.S. job seekers (N = 285), we found perceived expertise and influence varied across structural attributes (both source status and bridging ability) and relational attributes (emotional closeness) of job search sources. Communicative attributes (communication frequency) were associated with influence, but not expertise. In addition, we found a significant divergence in perceived influence across different sources. This study contributes to an understanding of job information networks, extends transactive memory to a socio-technical context, and adds influence as a meaningful outcome of transactive memory systems

Exploring Dialectical Tensions of Leading Volunteers in Two Community Choirs

This is an Accepted Manuscript of an article published by Taylor & Francis in Communication Studies on 28 Mar 2017, available online: http://www.tandfonline.com/10.1080/10510974.2017.1303621.Leaders of volunteers face different challenges than leaders of paid employees due to different motivations and reward expectations. After synthesizing previous research applying dialectical theory to group members or leaders, this study examines the dialectical tensions that leaders of volunteers experienced and the communication they used to manage those tensions as reported by both the leaders and the volunteers. A constant-comparison method was used to analyze observations and interviews of members and leaders of two community choirs. The findings suggest that leaders of volunteers face eight dialectical tensions representing three broad categories: (a) task and relationship; (b) process and outcome; and (c) internal and external. Leaders negotiated these dialectical tensions through communication strategies including use of humor and appeals to artistic spirituality. These strategies represent hybridization and dualistic discourse rather than a monologic emphasis of one course of action over another

The Structuration of Identification on Organizational Members’ Social Media

The structurational model of identification is applied to test structures that may lead to sharing organizational membership on social media and increased organizational identification. We propose and test how antecedents (e.g., social media use, organizational prestige) relate to acts of identification on social media and promote organizational identification. United States working adults (N = 303) responded to an online survey about hypothesized motivational structures, online disclosures of organizational affiliation, and organizational identification. Results show three specific structures significantly predicted one’s willingness to share her or his organizational affiliation across social media: personae overlap, social media use, and organizational prestige. Commitment and turnover intentions were, surprisingly, not direct predictors of organizational affiliation disclosure. Implications for individuals, organizations, and both organizational and computer-mediated theory are presented

Employer reviews may say as much about the employee as they do the employer: Online disclosures, organizational attachments, and unethical behavior

This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Applied Communication Research on 02 Sep 202002 Sep 2020, available online: http://www.tandfonline.com/10.1080/00909882.2020.1812692.Do reviews on organizational review websites (e.g., Indeed.com, GlassDoor.com) speak to the employer or the employee? This study tests the structural relationship between cognitive and affective organizational attachments and three outcomes: willingness to disclose one’s workplace online, unethical pro-organizational behavior (UPB), and workplace reviews. Using a national sample of U.S. workers (N = 304), we examine how organizational identification and commitment relate to publicly posting about one’s organization. Self-presentation and organizational attachment are used to hypothesize how individuals selectively self-present organizational identities online. Structural equation modeling shows identification and commitment both positively relate to review ratings. While identification positively predicts online disclosure and UPB, commitment is unrelated to disclosure and has a buffering effect whereby it negatively predicts UPB and interacts with UPB to predict organizational review ratings. Findings illustrate that online reviews and disclosures of one's workplace may say as much about the worker as the workplace itself

The Structuration of Community-Based Mental Health Care: A Duality Analysis of a Volunteer Group’s Local Agency

Using a lens of structuration theory, this study highlights the ways that specific structures within the current community-based model of mental health care might enable and constrain individuals and families living with mental illness. Through a case study of a volunteer mental illness advocacy group, the authors employed a duality analysis on a variety of data collected from the case (i.e., interviews, organizational documents, and community health care data). Findings indicate that while group members encountered structural barriers to their organizational mission, they also used communicative agency creatively and collectively to (re)create structures within the current community-based model of mental health care. Member agency is examined in relation to perceived structural influence. Theoretical and practical applications of the findings are discussed

A typology of job search sources: Exploring the changing nature of job search networks

This study explored American job seekers’ network of information sources using a random sample. Results revealed a pattern that job seekers segmented information sources by social (i.e. personal and professional acquaintances, family, and friends), formal (i.e. employment agencies, printed advertisements, and career events), and online (i.e. online pages and social network sites) types. Although online sources were particularly central in the network, job seekers who used one source type did so at the expense of other types of sources. Older and poorer job seekers were more likely to use formal sources, while online sources were used more by job seekers with higher education and Internet efficacy. The discussion offers advice for job seekers and those who coach job search. This study extends strength of weak ties theory by demonstrating the importance of online sources in job search

Reconsidering ‘Ties’: The Sociotechnical Job Search Network

This study explored how job seekers perceived human and technological sources in their sociotechnical ego-networks. United States residents (N = 285) who had sought jobs in the past 2 years responded to questions about their perceptions of sources used during the job search (n = 1297). Participants rated each source they used across a variety of perceived attributes. We measured tie strength using an amalgam of frequency of interaction and closeness, and strong tie sources included humans contacted online and in-person as well as websites. In contrast, the weakest tie sources were direct online application, employment agencies, and career events. Results showed a newly developed perceived bridging scale, social support, ease of access, and homophily were all positively related to tie strength. Influence was negatively related to tie strength. Information quality was not related to tie strength. We discuss implications for network and job search research, theory, and practice

Automation Anxieties: Perceptions About Technological Automation and the Future of Pharmacy Work

This study uses a sample of pharmacists and pharmacy technicians (N = 240) who differ in skill, education, and income to replicate and extend past findings about socioeconomic disparities in the perceptions of automation. Specifically, this study applies the skills-biased technical change hypothesis, an economic theory that low-skill jobs are the most likely to be affected by increased automation (Acemoglu & Restrepo, 2019), to the mental models of pharmacy workers. We formalize the hypothesis that anxiety about automation leads to perceptions that jobs will change in the future and automation will increase. We also posit anxiety about overpayment related to these outcomes. Results largely support the skillsbiased hypothesis as a mental model shared by pharmacy workers regardless of position, with few effects for overpayment anxiety

The Role of Status Differentials and Homophily in the Formation of Social Support Networks of a Voluntary Organization

Given the important implications of social support on managing volunteers and their organizational commitment, we investigated how members of a Korean immigrant church (N = 178) exchanged two distinctive kinds of social support (i.e., informational and tangible). We used theories of centrality and homophily to hypothesize patterns of social connections among organizational members. Employing exponential random graph modeling (ERGM), the current study estimated the likelihood of age and gender homophily/heterophily in forming supportive ties while considering structural parameters. The results of analysis of variance showed that members with higher socioeconomic status and in official staff positions in the church were more central in the informational support exchange. However, ERGM for both types of support networks did not show hypothesized gender and age homophily/heterophily of Korean immigrants’ support exchange, suggesting the importance of other potential organizational and cultural influences. The findings shed light on the internal structuring of organizational support networks and suggest practical implications for managing organizational volunteers